Frequently Asked Questions
For semaiah.com Customers
Click the button to learn more about our Payment and Delivery Policy
What Type Of Image I Will Receive ?
A High-Quality (300dpi) PNG file with aspect ratios: 8 x 10 Inches and prints may be transparent but this will be noted in the product description.
How To Download My Files ?
After your purchase, you’ll see an order confirmation page pop up with a download button to download your files. You can click on the download button to download the associated file on your order page. This file will automatically download to your computer device. You are limited to one download per item.
Downloads are available once your payment is confirmed. If you pay using a credit card your downloads will be automatically available after the payment is cleared by Stripe or PayPal.
You also will be sent a download notification email separate from any transaction notification. If you were unable to click on the download link on the order confirmation page at the time of your order, then you will have to go to your email and look for your Semaiah.com order confirmation. There you will find your link to your product downloads. This link will never expire, not until you exhausted all your downloads.
How To Print My Wall Art ?
- An at-home color printer, if available.
- Office supply stores like Office Depot, Staples, or FedEx.
- Online printing shops like vistaprint.com or shutterfly.com.
- A local, professional printing shop.
- Always print your image on High Glossy photo paper.
HP Advanced Photo Paper, Glossy, 8.5 x11 in, is preferred when printing your image.
What’s Your Return Policy ?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do You Offer Refunds ?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I Exchange An Item For A Different Size/Color ?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!